All bookings must have/be made by someone over the age of 21.

The booking form binds the lead booker and all members of the party who are part of the booking.

We will require all names, ages, and fishing license registration details if fishing is to be carried out whilst on-site. We will also require car registration number as access to Four Lakes Retreat is by ANPR.

Parties are not to be held on-site and outside guests are permitted on-site by prior arrangement, no overnight guests are permitted.

To confirm a booking, we require a deposit of £100.00.

If a booking is made for arrival closer than 42 days full payment is required.

Changing & Cancellation:
All cancellations must be advised in writing by email.
Should you wish to change your reservation – outside of 42 days you may amend your reservation without fee.
Outside of 42 days should you choose to cancel your reservation you will lose your £100.00 deposit.
If you wish to cancel within 42 days – 15 days prior to arrival, you will receive a 50% of monies paid.
Cancellation within 14 days of your arrival day of your booking full payment will be kept by Four Lakes Retreat.

We strongly advise you take out comprehensive travel insurance.

Should Four Lakes Retreat be unable to make the property available for your stay:
If we cannot make the property available to you due to previous guest’s actions, leaks or substantial breakages we will firstly try to offer a suitable alternative. If we are unable to do this full payment will be returned to you.

Guest’s responsibilities:
Please act responsibly, carefully and treat our lodges as you would your own home. Please comply with local laws. Abusive language, violent, or menacing behaviour will not be tolerated at Four Lakes Retreat.

Please be mindful of our location and proximity to the Lakes, do not drink to excess and do not leave anyone under the age of 18 unsupervised.

Do not swim or use the hot tub under the influence of alcohol.

Please use the plastic glasses in the gardens and hot tubs.

Smoking is not permitted in the lodges, if smoking in the outside areas please use the ash trays provided do not leave cigarettes butts in the garden or flick into the lakes.

When using the BBQ or Fire pit please do not leave un-attended once lit.

Please use the designated BBQ utensils.

When safe to do so and once cold please place the ash/used coals in the designated bin (by parking area) and clean the grill after use.

We request you do not use fireworks, sparklers, or Chinese lanterns at Four Lakes Retreat due to the wildlife surrounding us.

We ask you to not move the furniture around or take outside the lodge.

Use the bathroom towels in the lodge and the hot tub towels outside.

All inventory is to remain at the property.

Should anything stop working or get broken during your stay please notify us by WhatsApp and we shall endeavour to rectify the situation ASAP.

The booking is only permitted if the lead guest is present and under any circumstance are you able to re-let/sublet your booking.

When going out we ask you to make sure all windows and doors are locked and personal belongings secure. We cannot be held responsible for any loss or damage to property however arising.

In trying to be as eco conscious as we can, please ensure all lights, heating and electrical appliances are switched off when not in the lodge or being used.

We kindly request that you empty your bins and recycle where possible before your departure.

No pets of any sort are permitted at phase 1 of Four Lakes Retreat as we are trying to encourage the bird life in our environment.

Four Lakes retreat responsibilities to guests:
We will treat all guests with respect.

We will ensure the lodges are clean and ready for arrival by 4pm on arrival day.

That your car registration details are entered into our security gate system so you can enter the retreat.

We always carry the retreat mobile phone for emergencies.
For anything other an emergency please WhatsApp us.

Health and safety risk assesments are carried out and copies of these are held in each lodge for your perusal.

Our liability insurance is held with NFU.

We should not need to enter the lodge during your stay as they have been built so that all heating and controls can be access from an outside cupboard.

Only access to the garden required if it happens that Maintenace or gardening is scheduled we will obviously make you aware if this is the case.

We request that you depart the lodge by 10.30 am on your designated departure day so we can prepare for in-coming guests.

We cannot be held responsible for random breakages, power cuts, surges, internet issues or whether you have an enjoyable time whilst staying at the lodges.

In extreme circumstances where we the owners feel you have been a considerable nausance or acted irresponsibly, caused damage, or acted in a risky manner around the lakes we have the right to ensure you leave to keep yourselves, others, and our own safety.

Should you cause damage to a lodge intentionally to our property that results in subsequent bookings being cancelled or disrupted we the owners may bring a claim against the booking party.

Complaints procedure:
We hope you do not have any need to complain, however if you do, please ensure you make us aware whilst still with us on the Island and we shall do all we can to rectify the situation. If this is not possible, we ask that you put it in writing by email and we shall investigate and deal with the matter and come back to you within 14 days.